Contact El Toro for questions about a product listing, an existing order or your account. Include the full product name or order reference so the enquiry clearly identifies what you need help with.
Contact El Toro
LET'S TALK
How can we help?
Product question or order enquiry? Leave the relevant details here.
Messages are recorded for the El Toro team to review.
Tell us what you need
Use this page to send an enquiry about an El Toro product or an existing order. A clear message helps explain the question without requiring unnecessary back-and-forth. Start by saying whether you are asking about a product, an order you have already placed, or an account issue. Then include the detail that identifies the relevant item or purchase. You do not need to share sensitive payment information to explain a routine question about the catalogue or the progress of an order.
Questions about a product
Include the full product name and, where relevant, the formula, flavour, pack size or variation you are considering. If your question relates to wording or a photograph on the product page, describe which detail you would like clarified. Several listings can have similar names, so a precise reference is more useful than a broad category name alone. Product enquiries should focus on the listing and the information provided with it. Please do not use an order enquiry as a substitute for individual medical advice.
Help with an existing order
For an order enquiry, include the order number if you have it, along with the email address used at checkout. Explain what you need to check or change, such as a selected item, an address detail or a payment instruction. If you are asking about an error, state what currently appears and what you believe the correct information should be. A request to change a submitted order still needs to be reviewed; sending a message does not itself change the order or confirm that an alteration is possible.
Before sending your message
Check your reply email carefully and keep the message focused on the issue you want resolved. Do not include passwords, complete card numbers or banking login details. For an account problem, describe the step that failed and any relevant on-screen message without sharing your password. Once the form confirms that your enquiry has been received, keep your order reference available for any follow-up. If the form shows an error, review the required fields and try again. A successful form submission records your enquiry for review; it is not an order confirmation or proof of payment.
Useful links
Keep this Contact El Toro page available while browsing the complete shop. You can review the delivery and payment guide or contact El Toro with a specific product or order question.